Complaints Handling Policy

Ignition Accounting Limited is committed to delivering high standards of service. If something goes wrong, we want to know.


How to make a complaint

Complaints should be submitted in writing to:
Email: info@weareignition.co.uk

Please include sufficient detail to allow us to investigate.


Our process

  1. We will acknowledge your complaint promptly.

  2. We will investigate the matter thoroughly.

  3. We aim to provide a written response within a reasonable timeframe.


Escalation

If you are dissatisfied with our response, you may request escalation in line with applicable professional standards.